Introduced Hub-and-Spoke Model in Providing 24-Hour Animal Care.
Dr. Steven B. Fox has retired from his position as President and Chief Executive Officer at Central Veterinary Associates after being with the practice for more than 30 years.
“It has been my honor to serve my staff and community,” Dr. Fox said. “I can share with you that this has not been an easy decision. Perhaps it is one of the hardest choices I have ever made, but having reached this point, I am convinced it is the right course for me at this time.”
Dr. Fox joined CVA in 1980 as an associate DVM, when it was known as the Vine Animal Hospital. Within two years at CVA, Dr. Fox was elected Senior Managing Partner. He oversaw the expansion of the practice with the acquisition of several animal clinics in Nassau and Queens Counties, the most recent being the acquisition of the former Ultravet Diagnostics site, which became Central Vets of Mineola in early 2012.
He was responsible for introducing a “hub-and-spoke” model to CVA. This operating system has reassured its clients that the practice is backed by a 24/7/365 emergency hospital for around-the-clock veterinary care. This was shown during Hurricane Sandy, as its Valley Stream location was able to provide emergency care to scores of animals whose owners had nowhere else to turn for veterinary services. In 2011, CVA has provided professional services to over 60,000 patients, always prioritizing patients’ care. Dr. Fox emphasized, “No patient is ever left alone without 24-hour professional supervision at CVA, in the same manner that we would want for any family member.”
CVA has allowed its more than 110 staff members, including 18 veterinarians, to provide the highest level of care at its main facility and personalized, community-based service at its six satellite clinics. CVA takes pride in the highly dedicated staff, demonstrated by the majority of the remaining team members for 15-plus years. In fact, the innovations of CVA continue to retain many of the staff for 25 years. This is a strong testament to the organization’s culture.
Dr. Fox has been active as a member of the American Animal Hospital Association, American Veterinary Medical Association, New York State Veterinary Medical Association, New York Veterinary Medical Society, Long Island Veterinary Medical Association, and the American Veterinary Dental Society. He was also a senior advisor to The National Pet Club.
He has also overseen CVA’s community-based efforts by offering micro-chipping clinics to help raise money for groups such as The New York City Veterinary Emergency Response Team, Friends of Fort Totten Park, the Alley Pond Environmental Center, and the Friends of Valley Stream Dog Park. This year, he and CVA helped sponsor the creation of the Valley Stream Dog Park.
In 2001, then-New York State Governor George Pataki presented The National Humane Award for Outstanding Services as a Veterinarian to Dr. Fox on behalf of CVA. The practice has also received the Long Island Business News Healthcare Heroes Award twice and the Queens Courier’s Best Animal Hospital of the Boro Award. In 2012, CVA received the Friend of the Environment Award from the Alley Pond Environmental Center.
Dr. Fox obtained a Bachelor of Science degree in Animal Sciences from Fairleigh Dickinson University and a DVM degree from the University of Perugia in Italy. In 2010, he obtained a diploma of completion from The Wharton School of Business at The University of Pennsylvania in Executive Leadership and The Future of Veterinary Medicine on a National and Global Perspective.
“I am confident that I leave CVA in one of the strongest positions that it has ever been in before, and the succession plan will continue to sustain CVA’s growth and stability,” Dr. Fox said. “CVA will continue to be a leading animal health care provider in the New York metropolitan area in its current seven locations. Excellence in veterinary care and service has always been our main priority throughout CVA’s history; moving forward, I am confident this will still remain CVA’s primary goal after I have retired.”